Workflow Optimization for Digital Printing
We delivered an end-to-end ERP solution for a retail chain to automate inventory management, sales tracking, and customer engagement. The full-fledged system integrated online and offline operations, enabling real-time visibility into stock levels, automated sales reports, and personalized marketing. This comprehensive solution drastically improved the speed of order fulfillment and overall operational efficiency, boosting customer satisfaction.
Client Overview
For a digital printing company, we developed a comprehensive solution automating slab-based pricing, production workflows, and inventory control. The client portal improved design approvals and communication, while task automation reduced delays and optimized material usage for higher efficiency.
Challenges
The client faced significant issues, including:
- Manual Production Tracking: Inefficient tracking of print jobs caused delays and errors in order fulfillment.
- Inventory and Material Management: Inaccurate stock tracking led to frequent shortages or wastage of critical materials like paper and ink.
- Costing and Pricing: Inconsistent pricing calculations resulted in errors and reduced profitability.
- Staff Productivity Tracking: Limited visibility into staff performance hindered task allocation and accountability.
- Order Management and Workflow Coordination: Handling multiple print jobs simultaneously created workflow bottlenecks and missed deadlines.
Solution
We implemented a comprehensive business process automation system tailored for the digital printing industry, incorporating:
- Automated Job Tracking: A centralized dashboard to track the progress of each print job in real-time, ensuring smooth workflow and timely delivery.
- Inventory Management: Real-time tracking of stock levels with automated replenishment alerts to prevent shortages or excess inventory.
- Slab-Based Automated Pricing: A dynamic pricing model that applied slab-based pricing tiers depending on order size, material type, and production complexity, ensuring accurate and transparent cost calculations.
- Design File Attachment Feature: Customers could upload design files directly, reducing manual exchanges and eliminating file mismanagement.
- Client Portal for Design Approval and Communication: A dedicated portal where clients could approve designs, provide feedback, and chat with the team, streamlining communication and approval workflows.
- Staff Performance and Task Allocation: A system to monitor staff productivity and efficiently assign tasks, ensuring balanced workloads and accountability.
Results
- 35% Faster Order Turnaround: Automated workflows reduced production delays and improved scheduling efficiency.
- 25% Reduction in Material Wastage: Real-time inventory tracking optimized material usage and minimized wastage.
- 20% Increase in Profit Margins: Slab-based pricing ensured accurate quotes, boosting profitability and client trust.
- Improved Collaboration: The client portal for design approvals and real-time chat enhanced customer satisfaction by speeding up the approval process.
Conclusion
The end-to-end business process automation solution enabled the digital printing company to streamline production, optimize inventory, and enhance client interaction. With faster workflows, automated pricing, and a user-friendly client portal, the company improved operational efficiency and positioned itself as a trusted leader in the market.
